GoDaddy: “It appears you may have made some custom changes to your WordPress blog. Because of those changes our automated system will not allow you to update. If you would like to complete and update you will need to go to the WordPress website and get information for a manual update.”

Me: “Do you have any idea what changes I “may have made” to my Wordpress blog? I shouldn’t have changed anything other than my theme and settings within the Admin portal (in other words, I don’t think I’ve touched the files themselves).”

GoDaddy: “Please note that we are unable to support third party application issues and we do not support the inner functionality of this program. If you are having difficulty using a third party product, we can help troubleshoot that process to the point that we find that the issue lies entirely within the configuration of that product. If you believe the issue is caused by something outside your control and within our system please reply and we will further review the issue. Otherwise, we suggest visiting the WordPress website for further support with this issue.”

They could hire monkeys and I wouldn’t know the difference!

godaddy does hire very personable young people in phoenix to handle their calls – and they do want to help. but escalation only results in speaking to someone who’s been there for 9 months instead of 3. you can’t ever speak to any of their “developers” nor even get anything through.

it’s really frustrating, with dozens of sites to update and no ability to do so. i’m going to have to go in, manually, and update them. i might as well be on siteground for another $30 a year, and have fantastico take care of it automatically.

speaking of which, godaddy really should migrate to something like fantastico instead of their proprietary Hosting Connection system.